Privacy Policy

We collect the following categories of personal information:

We use your personal information for the following purposes:

• To create and maintain your account
• To provide you with Services
• To provide customer support
• To send Service communications
• To promote safety, security, and integrity of our Services
• To comply with legal and regulatory obligations
• To customize and improve our Services
• To research and innovate

We do not sell or share your personal information with third parties for targeted advertising purposes.

We may share your personal data with the following categories of third parties:

• Service Providers - Third parties who help us provide our Services
• Professional Advisors, Authorities, and Regulators - To respond to legal requirements
• Affiliates - To efficiently provide the Services within our corporate group
• Corporate Transactions - In connection with mergers, acquisitions, or similar transactions

We implement commercially reasonable technical, administrative, and organizational measures intended to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, these measures are not a guarantee of absolute security.

We retain your personal information as needed to provide our Service to you, comply with legal obligations, or protect ours or others interests. Specifically:

• Account information: While your account is active
• Customer Data: 30 days after account deletion
• Usage logs: 90 days from last access
• Information required by law: As required by applicable laws

We delete information after these periods or when you request deletion.

The Services are not intended for children, and we do not knowingly request or collect any personal information from children. As set out in our Terms, users must be at least 18 years old in order to access the Services.

To facilitate our operations, Duzzle, our third-party partners, and service providers may transfer, store, and process your personal information outside of Japan.

In accordance with Japan's Act on the Protection of Personal Information, we will provide your personal information to third parties in foreign countries only after taking one of the following measures:

• Obtaining your consent after understanding the personal information protection system in the relevant foreign country
• Providing to parties that have established systems that comply with the standards set by the Personal Information Protection Commission
• When exceptional circumstances apply as stipulated by law

Main destination countries: United States, EU member states, United Kingdom, Singapore, etc. For information on personal information protection systems in these countries, please refer to the Personal Information Protection Commission website.

Depending on where you live, you may be able to exercise certain privacy rights related to your personal information:

• Right to access/know and portability: You may have the right to request a copy of your personal information held by us, or for details relating to the ways in which we use and disclose your personal information.
• Right to deletion/erasure: You may have the right to request to erase your personal information.
• Right to rectification/correction: You may have the right to request us to rectify or update any of your personal information that is incomplete or inaccurate.
• Right to object or restrict processing: You may have the right to restrict or object to us using or transferring your personal information based on our legitimate interests, in the public interest or for direct marketing.
• Right to lodge a complaint: You have the right to lodge a complaint with your local data protection authority.